Your outsourced office, digital, operations and fulfilment team. We take the back-office work off your desk and keep it moving — without the cost and commitment of building every function in-house.
Consider it handled.
Emails, invoices, customer follow-ups, website changes, orders waiting to go out — the work that has to happen but keeps you off the things that actually grow the business. We step in, take ownership, and keep it all moving. Quietly, professionally, and where you can see it.
The daily admin that runs your business, off your desk — inbox, invoices raised from your approved figures, payment chasing, customer replies, diary and paperwork.
We build your website, then keep it alive — new products uploaded, pages updated, content written and basic SEO worked week after week so you actually get found.
The systems that let a business run without the owner in every loop — processes mapped, SOPs written, suppliers coordinated, reporting sorted, bottlenecks cleared.
Behind every station, AI and automation do the heavy lifting — repeat tasks, forms, templates and system connections — so the work gets done faster than a traditional back office ever could.
The bit no virtual-assistant agency can match. We have warehouse space — so we don't just book your deliveries, we hold your stock, pick, pack and dispatch your orders, and manage the couriers. Your whole order journey, run from our floor.
Drafting invoices, replying to customers, updating listings, organising bookings, generating content — the repetitive graft handled in a fraction of the time, on enterprise-grade AI so your data never trains anything or leaks.
Anything that touches money or reaches your customers gets a human's sign-off before it goes. That's what separates us from a bot — and it's what keeps your reputation safe.
A day inside your business to find where the time's leaking.
Scope, access and approval rules agreed; your secure workspace built.
The work moves to us. Two weeks to capture the routine, then it runs.
Weekly progress you can see, a monthly review of what's cleared.
Before any monthly cover begins, we spend a day inside your business — or two for larger operations — getting under the skin of how it runs and mapping exactly what we'll take over. Real consultancy and a proper hands-on handover, not a faceless "setup fee".
One day £800 · Two-day deep-dive £1,000
Real warehouse space means we run your orders end-to-end. No VA agency can do that.
A full back office's work without a full back office's cost — in-house capability at a fraction of the price.
We run trading businesses ourselves — stock, suppliers, websites, logistics, cash flow. We've stood in your machine room.
Office, digital, operations, fulfilment and automation under one roof — no juggling five suppliers.
Machine Room didn't start as an agency. It started as the back office of our own trading businesses — importing, wholesaling and shipping thousands of orders, with all the invoicing, customer questions, website updates and warehouse work that comes with it.
To stay on top of it without drowning in headcount, we built the systems: the AI workflows, the approval rules, the fulfilment operation and the weekly rhythm that keeps everything moving. It worked so well that other owners kept asking us to run theirs too. So now we do.
That's the difference. We're not consultants who've read about running a business — we're operators who still do it every day. When we take work off your desk, we already know how it should be done, because we do it on our own floor.
Consider it handled — by people who've stood where you're standing.
Tell us where your time's going and we'll show you exactly what we'd take off your plate first. No hard sell — just a straight look at what we can run for you.
You're not buying anything on this page — just say hello and we'll take it from there.